Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email, password)
• Store and product information
• Payment and billing information
• Customer and order data
• Communications with our support team

We also automatically collect certain information about your device and usage of our service, including IP address, browser type, and usage patterns.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Provide AI-powered business assistance through VlexAI
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With payment processors to handle transactions
• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server infrastructure, and regular security assessments. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods as required by law or for legitimate business purposes, such as fraud prevention.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate personal information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent where processing is based on consent

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@Vlexly.com or through our contact page.